Change Of Heart: How Attorneys Can Get Buy-In For Big Ideas

Date: February 05, 2020

Publication: Law360

Thompson Hine’s Chief Practice Innovation Officer, Bill Garcia, is featured in a Law360 article regarding his presentation at Legal Week on February 5.

Excerpt

Bill Garcia, chief practice innovation officer at Thompson Hine LLP, encouraged the lawyers attending the session to find the forward-thinkers in their firms or on their in-house teams and hold them up as examples.

At the macro level, clients demand firms fundamentally change the way they deliver services. In response, Thompson Hine created a model called SmartPaTH, which aligns its legal service delivery with client needs, beginning with a detailed discussion and goal alignment at the outset of every engagement and then a disciplined approach to project budgeting, tracking and communication.

"Your change management does need to be formal and planned," Garcia said. "If it is haphazard, you will not get the results that you want."