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Media Mentions & Articles

The Gap Between Law Firms’ Innovation Efforts and Client Expectations Is Slowly Closing

The American Lawyer

Thompson Hine’s fourth innovation survey report, Bridging the Perception Gap – Disconnects, Expectations, and Opportunities, was recently featured in The American Lawyer.

The report highlights trends we are seeing across the market, particularly the ongoing importance of clear communication around value, transparency in budgeting, workflow efficiency, and the strategic use of emerging tools such as generative AI.

Our goal with this report is to inspire new discussions, rethink assumptions, and accelerate the adoption of client-centric innovations. At Thompson Hine, we are committed to turning our innovation investments into actionable, forward-thinking solutions that make a difference for our clients.