11.17.25
Bill Garcia, Thompson Hine’s Chief Practice Innovation Officer, authored “Bridging the Perception Gap: What Business Leaders Want from Their Law Firms” in Columbus Business First. Drawing on insights from nearly 200 senior in-house legal leaders, he highlights the ongoing gap between what clients expect from innovation, such as predictable budgets, faster timelines, and fewer surprises, and what many firms actually deliver. His piece underscores why visibility, disciplined processes, and data-driven forecasting are essential to aligning legal services with business priorities.
