STB Public Listening Session on CSXT Service

Transportation Update

Date: August 25, 2017

In response to the ongoing service failures involving CSX Transportation, Inc. (CSXT), the Surface Transportation Board (STB or Board) announced that on September 12, 2017 at 9:30 a.m. it will hold a public listening session at its Washington, D.C. offices to hear firsthand from CSXT’s senior officials and affected shippers. Any person wishing to speak at the session must notify the STB by September 7, 2017 by filing a Notice of Intent that identifies the party and proposed speaker. Interested persons who do not wish to participate at the listening session still may submit written comments.

The Board has ordered CSXT to provide an update on its efforts to implement a new operating plan and to address its network service problems at the listening session. Specifically, the Board has directed CSXT executives to discuss their ongoing and future efforts to improve service and provide an estimated timeline for recovery of normal service levels. Recently, CSXT indicated shippers can expect noticeable improvements in its rail service by Labor Day.

CSXT customers also are invited to report on rail service issues they have experienced and discuss whether additional service recovery efforts are needed. Specifically, the Notice states, “The Board encourages impacted shippers to appear at the public listening session to discuss service concerns and comment on CSXT’s service recovery efforts.”

The listening session is one of a number of actions the Board is taking to monitor CSXT’s performance following major service failures related to its implementation of a new operating plan. Since July 27, the Board and CSXT senior management have conducted weekly conference calls to discuss CSXT’s efforts to restore reliable service to shippers. In addition, last week the Board requested that CSXT submit weekly specific service performance data to facilitate its conference calls with the carrier.


For more information, please contact:

Karyn A. Booth

Sandra L. Brown

Jeffrey O. Moreno

Madeline J. Sisk

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