Thompson Hine Recognized by Corporate Counsel as Innovation Leader for Fourth Year
Firm Ranked in Top 1 Percent for Innovation; Among Top Seven Nationally
Date: March 16, 2016
Thompson Hine LLP announced today that it has been recognized for the fourth consecutive year in every category for game-changing innovation in the report BTI Brand Elite: Client Perceptions of the Best-Branded Law Firms. BTI reviewed more than 650 firms across the country and ranked them based on attributes that differentiate them in the eyes of corporate counsel. Thompson Hine is positioned as one of the top seven “Client Service Strategists” – firms innovating by making changes others are not to improve the client experience. The firm also is among the top innovative “Value Drivers” – those making changes in process or the client experience to add value, and one of the leading firms considered “Movers & Shakers” – firms delivering new and valuable services that others are not. Thompson Hine is one of only 29 firms nationwide recognized in all innovation categories.
“Thompson Hine again earns its top spot in Innovation in Client Service by changing its service delivery to align itself with its clients’ goals and priorities,” said Michael B. Rynowecer, president of the BTI Consulting Group. “Clients report a fundamental change in the way Thompson Hine delivers services using tools like budgeting methodologies, workflow mapping, and value-based pricing. Corporate counsel recognize this and report the firm is embracing approaches playing directly into corporate counsel goals.”
Thompson Hine receives this recognition at a time when clients are seeking significant changes in how legal services are rendered. The firm has responded by making noteworthy modifications to its service delivery model through its innovative SmartPaTH® initiative, adding experienced personnel, proprietary software and infrastructure that enable the firm to offer efficient and managed processes, value-based pricing and flexible staffing.
“We have made significant investments in legal project management, process improvement and value-based billing, among other elements of our service delivery. We have added sophisticated talent to train our lawyers and help them embrace these measures and created proprietary software that allows us to develop credible estimates and then manage and monitor projects according to those estimates. It is rewarding to be acknowledged by clients as an innovator,” said Deborah Z. Read, the firm’s managing partner. “We are committed to aligning further our service delivery with clients’ needs for efficiency, predictability and adherence to budget. Our goal is to exceed our clients’ expectations for service delivery, and we appreciate being recognized as one of the top innovators in the country for implementing changes to improve the client experience.”
This is the most recent BTI client service recognition Thompson Hine has received. In December the BTI Client Service 30 ranked the firm 15th in the nation for overall client service, marking the firm’s ninth consecutive year on the list. Among other top rankings in subcategories, the firm scored in the top four nationwide for “Client Focus.” BTI also has hailed Thompson Hine as a top U.S. law firm for client service excellence for 14 consecutive years in its annual BTI Client Service A-Team: Survey of Law Firm Client Service Performance.
In addition, Thompson Hine recently was ranked first in the category “Most innovative North American law firms 2015: New working models” by The Financial Times for its innovation in developing the SmartPaTH service delivery model. Read was also recognized in the report as one of the nation’s top 10 “Innovative Lawyers.”
BTI’s analysis measures top-of-mind recognition of nearly 425 law firms based on unbiased, direct feedback from nearly 650 individual interviews with in-house counsel at the world’s largest organizations. BTI probes clients about law firms they associate with nine distinct characteristics that drive their consideration, selection and hiring of firms during the course of one-on-one, in-depth interviews.