Thompson Hine Recognized by Corporate Counsel as Innovation Leader for Third Year
Firm Ranked in Top 1 Percent for Innovation; Among Top Five Nationally
Date: April 23, 2015
Publication: Thompson Hine LLP
CLEVELAND – April 23, 2015 – Thompson Hine LLP announced today that it again has been honored in every category for game-changing innovation in The BTI Brand Elite: Client Perceptions of the Best-Branded Law Firms. The firm was ranked among the top five law firms nationwide in the category “Innovation: Client Service Strategists” – those making changes other firms are not to improve the client experience. In addition, Thompson Hine was named one of 25 leading firms nationwide in the category “Innovation: Movers & Shakers” – firms delivering new services that others are not. Thompson Hine is one of only 26 firms nationwide recognized in all innovation categories.
“Thompson Hine again earns its top spot in Innovation in Client Service by always changing to align itself with its clients’ goals and priorities,” said Michael B. Rynowecer, president of the BTI Consulting Group. “Corporate counsel report the firm is embracing approaches that will elevate predictability and value. These efforts play directly into corporate counsel goals.”
Thompson Hine receives this recognition at a time when clients are seeking significant changes in legal services. The firm has responded by making noteworthy modifications to its service delivery model through its innovative SmartPaTHSM initiative, adding experienced personnel, proprietary software, and infrastructure to help the firm work smarter to deliver efficient and managed processes, value-based pricing, and flexible staffing.
“We have invested in further aligning our service delivery with client needs for efficiency, predictability, and adherence to budget. We are very pleased to see our commitment to legal project management, process improvement, and value-based billing, among other measures, acknowledged by clients in ranking our firm as an innovator,” said Deborah Z. Read, the firm’s managing partner. “We work hard to exceed our clients’ expectations for service delivery, and we appreciate our recognition as one of the top five firms in the country for making changes to improve the client experience.”
This is the most recent BTI client service recognition Thompson Hine has received. In December, The BTI Client Service 30 ranked the firm fifth in the nation for overall client service, marking the firm’s eighth consecutive year on the list and its third year in the top 10. The firm scored in the top four nationwide for “Provides Value for the Dollar” and “Commitment to Help.” BTI also has hailed Thompson Hine as a top U.S. law firm for client service excellence for 14 consecutive years in its annual BTI Client Service A-Team: Survey of Law Firm Client Service Performance.
BTI’s analysis measures top-of-mind recognition of nearly 450 law firms based on unbiased, direct feedback from nearly 650 individual interviews with in-house counsel at the world’s largest organizations. BTI probed clients about law firms they associate with nine distinct characteristics that drive their consideration, selection and hiring of firms during the course of one-on-one, in-depth interviews.