Six Thompson Hine Partners Named to 2015 BTI Client Service All-Star Team
Date: February 11, 2015
Publication: Thompson Hine LLP
CLEVELAND – February 11, 2015 – Thompson Hine is pleased to announce that six partners have been named to the 2015 BTI Client Service All-Star Team, bringing the total number of the firm’s lawyers who have been named All-Stars to 17, with four recognized for multiple years. Thompson Hine is one of just six U.S. law firms with six or more lawyers recognized in 2015.
Those recognized this year are:
- James B. Aronoff, a partner in the Real Estate practice in Cleveland. This is Aronoff’s second time being named a BTI All-Star.
- David J. Hooker, a partner in the Business Litigation practice in Cleveland. This is the third time Hooker has been selected as a BTI All-Star.
- Tim McDonald, a partner in the Labor & Employment practice in Atlanta.
- Ash D. Patel, a partner in the Intellectual Property practice in Atlanta.
- Russell J. Rogers, a partner in the Business Litigation practice in Atlanta.
- Elizabeth B. Wright, a partner in the Product Liability Litigation practice in Cleveland. This is Wright’s second time to be recognized as a BTI All-Star.
BTI surveyed over 300 corporate counsel at the world’s leading companies, probing all aspects of client relationships, including client focus, innovative thought leadership, exceptional understanding of the client’s business, legal skills, outsized value, efficiency, cost-effectiveness and outstanding results. These partners were acclaimed for their unsurpassed client service, responsiveness, efficiency and accessibility. Client Service All-Stars are identified solely through unprompted client feedback and recognized as delivering the absolute best client service.
“Congratulations to our partners on this well-deserved recognition of their commitment to excellence and innovation in client service,” said Deborah Z. Read, Thompson Hine’s managing partner. “We strive to align our service delivery with our clients’ business goals to ensure a more predictable, transparent and value-driven client experience. Our SmartPaTHSM program achieves this by incorporating legal project management, proactive use of value-based pricing, process efficiency and flexible staffing to optimize our service delivery.”
This is the most recent BTI client service recognition Thompson Hine has received. In December, The BTI Client Service 30 ranked the firm fifth in the nation for overall client service, marking the firm’s eighth consecutive year on the list and its third year in the top 10. The firm scored in the top four nationwide for “Provides Value for the Dollar” and “Commitment to Help.” BTI also has hailed Thompson Hine as a top U.S. law firm for client service excellence for 14 consecutive years in its annual BTI Client Service A-Team: Survey of Law Firm Client Service Performance. In addition, for two straight years, the firm has ranked in all Service Delivery Innovation categories in The BTI Brand Elite, placing among the top seven firms in the country making innovative changes to improve the client experience, among the top 16 firms changing processes to add value and among the top 25 firms delivering new services that other firms are not.
About Thompson Hine LLP. Thompson Hine LLP, established in 1911, is a full-service business law firm with approximately 400 lawyers in 7 offices. Thompson Hine is ranked as one of the top 5 firms in the country for overall Client Service Excellence and one of the top 4 firms for “Value for the Dollar” and “Commitment to Help” in an independent survey of over 300 in-house counsel. For the second straight year, the firm is ranked in all categories of Service Delivery Innovation, and is one of only 7 U.S. firms noted for “making changes to improve the client experience,” in the BTI Brand Elite. The firm’s commitment to innovation is exemplified by Thompson Hine SmartPaTHSM, which offers a smarter way to work – predictable, efficient and aligned with client goals. Key components of SmartPaTH include Legal Project Management, Value-Based Pricing, Flexible Staffing and Process Efficiency. Rated a leading law firm in Chambers USA for 12 consecutive years, Thompson Hine serves premier businesses worldwide. For more information, please visit www.ThompsonHine.com and read about SmartPaTH at http://www.ThompsonHine.com/about/SmartPaTH.